Manual collections consume time and leave amounts unpaid, with reminders that depend on the team's availability.
What we automate
Automatic sequence of payment reminders, with escalation configurable over time
Escalation by channel and level, via email, SMS and WhatsApp, up to a collections manager or legal action
Payment reference and outstanding amount included in every communication
Exception rules per client, tier, amount or period (e.g. pauses during company holidays)
Status record of every notification (sent, delivered, answered) and debt history
Fewer overdue balances and better cash flow.
Supplier Invoice Processing
Entering supplier invoices by hand is slow, error-prone and delays the whole payment cycle.
What we automate
Collection of the invoices that arrive in a dedicated mailbox
Automatic reading of invoices and credit and debit notes, with the supplier and date from the Portuguese tax authority QR code and each line with the sentence it was read from
Automatic matching with delivery notes and purchase orders
Accounting entry (account and VAT per item) with a simulation of the impact on the current account before validating
Learning per supplier, where every operator correction improves the next recognition
Human validation only where needed, with the hold reason flagged
Less manual work and a faster payment cycle.
Bank Reconciliation
Manually matching bank statements with invoices and credit notes is slow, and it is where discrepancies and unidentified payments slip through.
What we automate
Automatic statement retrieval from a file (CAMT.053 or CSV) received by email
Smart matching between each transaction and the customer's documents in the ERP, with priority and ageing rules
Automatic customer identification from the transaction description
Validation by a team member when the transaction is not conclusive, with the candidate customers and the reason for each
Management of open cases, with the status of each transaction (customer to identify, partial payment, overpaid, unexplained outflow)
Cross-validation between home banking, statement and ERP, with no discrepancies
Fewer hours spent matching statements, with the history of every transaction.
Credit Notes and Direct Debits
Issuing credit notes and handling returned direct debits manually causes delays and a lack of control over repeated incidents.
What we automate
Automatic issuing and sending of credit notes, with a record of the customer's acceptance
Stamped receipt confirmation (date, customer and email) when the note is downloaded
Processing of direct debits returned by the bank, with automatic generation of the associated invoice
Automatic actions for repeated incidents, such as a retry, debit cancellation or an alert to the account manager
Exception rules per client, amount or invoice (e.g. client in negotiation, invoice in dispute)
Credit and debit processes handled with clear rules.
RESULTS
Operational results.
Metric
Before
After
Invoice processing time
15–25 min
2–4 min
Data entry errors
5–8%
< 0.5%
Monthly close
5–8 days
2–3 days
DSO (days sales outstanding)
45–60 days
30–40 days
Want to automate your financial processes?
We analyse the finance department and identify where automation has the greatest impact.