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Terms & Conditions

Last updated: November 4, 2026

IMPORTANT: By using the EngiBots website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

1. About EngiBots

ENGIBOTS, LDA. (hereinafter "ENGIBOTS") is a commercial company with registered office at Av. D. João II, Lote 1.07.2.1, Piso 0, Parque das Nações, 1990-096 Lisboa, Portugal, holder of Tax ID 517227096.

These Terms and Conditions govern your use of our website and services. By accessing our website, you implicitly agree to these terms.

2. Acceptance of Terms

You may accept the Terms and Conditions by:

  • Browsing our website
  • Submitting a contact form
  • Requesting access to protected content
  • Contracting our services

You may not use the ENGIBOTS website if you are not of legal age to enter into this agreement, or if you are prohibited from receiving our services under applicable law.

3. Services Provided

ENGIBOTS provides:

  • Business process automation consulting and implementation
  • Custom software development
  • Subscription software platforms, Engi360, for operational management, and EngiFinance, for financial management
  • Information and educational content via our website

3.1. Subscriptions, Payments and Refunds

Paid plans of our software products (including Engi360 and EngiFinance) are billed in advance, per user in Engi360, on a monthly or annual cycle, through our payment provider. All payments are final and non-refundable: cancelling a subscription stops future charges, and the service remains available until the end of the period already paid. A free plan is available precisely so you can evaluate the product before subscribing. Plan upgrades take effect immediately and are charged pro rata; downgrades take effect at the end of the current billing cycle. If you believe a charge was made in error, contact our customer care team at geral@engibots.com.

The prices shown do not include VAT, which is added at the statutory rate in force where applicable.

3.2. Use of the platforms

Account and acceptance. To use Engi360 or EngiFinance, an account and an organisation must be created. In EngiFinance, the account is only created once the person ticks the box "I have read and accept the Terms of Service and the Privacy Policy". ENGIBOTS keeps, with the account, the date of acceptance, the version of these Terms and of the Privacy Policy, and the language in which they were shown.

The organisation's data. The organisation is responsible for the data it uploads to the platform, including bank statements, invoices and the third-party data they contain, and for having a legal basis to process them. Administrators decide who joins the organisation and with which role.

What EngiFinance is not. EngiFinance is not certified invoicing software and does not provide accounting services. The classifications, reconciliations and forecasts it presents support management, can be reviewed and corrected by those using the platform, and do not replace the certified accountant or the organisation's tax obligations.

Export and closure. Administrators can export transactions, cash flow and documents at any time. They can also close the organisation in the settings. Closing it cancels the subscription immediately, with no refund of the paid period, and removes access for all members. The data is kept for 12 months, and within that period ENGIBOTS can reactivate the organisation on request.

Deletion. At the end of those 12 months, and after notice to the administrators 30 days in advance, the organisation's data is deleted, except what the law requires us to keep, such as subscription invoices and, in EngiFinance, a monthly summary containing only figures, without the organisation's name, which ENGIBOTS keeps to measure how the service evolves. The same applies to a free trial that was never paid, 12 months after it was suspended. A deleted organisation cannot be reactivated.

4. User Obligations

Users agree to:

  • Provide accurate and truthful information
  • Use the website and services lawfully
  • Not attempt to gain unauthorized access to our systems
  • Not use our services for illegal or fraudulent purposes
  • Not copy, reverse engineer, or misuse our proprietary technology

5. Intellectual Property

All intellectual property rights, including software, codes, designs, trademarks, and content on this website, belong to ENGIBOTS and are protected by applicable copyright and intellectual property laws.

Users are not granted any license to use ENGIBOTS' intellectual property unless explicitly authorized in writing.

6. Limitation of Liability

ENGIBOTS provides information and services "as is" without warranties of any kind. We are not liable for:

  • Direct or indirect damages arising from website use
  • Loss of data or profits
  • Service interruptions or technical issues
  • Third-party content or links

Our liability is limited to the maximum extent permitted by Portuguese law.

7. Data Protection and AI Compliance

Your personal data is processed in accordance with our Privacy Policy and applicable data protection regulations (GDPR).

In EngiFinance, artificial intelligence reads documents and PDF statements and proposes how transactions are classified. The proposals can be reviewed and corrected by those using the platform, and the data sent to the model is not used to train it.

8. Third-Party Services

Our website may integrate third-party services (analytics, email delivery, etc.). ENGIBOTS is not responsible for the practices or content of these third parties.

9. Termination

ENGIBOTS may terminate access to services immediately if:

  • You breach these Terms and Conditions
  • You violate intellectual property rights
  • You engage in fraudulent or illegal activities

10. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. For dispute resolution, the courts of Lisbon, Portugal, have exclusive jurisdiction.

11. Changes to Terms

ENGIBOTS reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page. Continued use of our services constitutes acceptance of updated terms.

12. Contact Information

For questions about these Terms and Conditions, contact us at:

ENGIBOTS, LDA.
Email: geral@engibots.com
Address: Av. D. João II, Lote 1.07.2.1, Piso 0, Parque das Nações, 1990-096 Lisboa, Portugal
Tax ID: 517227096

Engibots

Intelligent operations, tailored to each organisation.

geral@engibots.com
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Av. D. João II, Lote 1.07.2.1, Piso 0, Parque das Nações, 1990-096 Lisboa

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