Orders arrive in free-form text and do not always identify products by the company’s own part numbers. Transcribing each line by hand is slow, and one wrong reference propagates through the whole downstream operation.
What we automate
Receipt of requests in the email inboxes, with automatic triage and categorisation
Interpretation of the request in free text and in the text of PDF attachments
Identification of the item requested, with its confidence level, and confirmation with the customer when in doubt
Customer validation in the ERP, stock check, and total and shipping calculated according to the organisation's rules
Order recorded in the ERP, with the order number in the reply to the customer
Cases held for validation, with the reason written down and the decision taken in the case itself
Automatic request to the customer for the missing data, when that is what is blocking registration
Learning from the teams' corrections, remembering who each customer is and with instructions for recurring mistakes
Configurable degree of automation, set by the organisation and adjustable over time
Orders registered in minutes, with no manual transcription and no reference errors.
Transport and delivery
Coordinating delivery date, transport and paperwork involves several people and several systems, and one missing document is enough to stop the shipment.
What we automate
Assignment of a delivery date and transport to each registered order
Automatic alerts when a delivery is at risk of running late
Issuing of the delivery note and the documents that travel with the goods
Warehouse picking, with confirmation once the order is ready
Real-time visibility of the status of each order
Deliveries coordinated and documented, with full visibility over every shipment.
Customer communication
A customer who does not know where the order is picks up the phone. Every answer costs someone time and interrupts work that was under way.
What we automate
Automatic confirmation that the order has been recorded, with its number, in reply to the customer's email
A link-access page where the customer confirms or corrects the item and quantity the agent read
Notice when the order is picked and on its way
Automatic answers to the customer’s questions about the order, drawn from the process data
Notifications by email or WhatsApp, according to each customer’s channel
The customer informed at every step, without anyone having to answer the phone.
RESULTS
Operational results.
Metric
Before
After
Order processing time
30–60 min
2–5 min
Order entry errors
5–10%
< 1%
Delivery visibility
Manual tracking
Real-time dashboard
Want to automate your logistics processes?
We analyse the logistics chain and identify the processes with the greatest automation potential.